Shipping policy

Last Updated: October 8, 2026

Thank you for shopping with Zylorennoire. We are committed to providing a clear and convenient shipping experience for customers purchasing living room furniture, dining room furniture, and bedroom furniture through zylorennoire.com.

This Shipping Policy explains our shipping destinations, shipping costs, order processing procedures, estimated delivery times, tracking information, and how we handle shipping-related issues.

Please review this policy before placing your order. Delivery estimates are provided for planning purposes and may vary depending on order processing, carrier operations, and other circumstances beyond the normal shipping process.

1. Shipping Destinations

We currently ship throughout the United States.

Available delivery options may depend on the destination address, product, and shipping arrangements available for your order. Certain addresses or delivery circumstances may require additional review before an order can be fulfilled.

Please provide a complete and accurate U.S. shipping address when placing your order. If we determine that a particular order cannot be delivered to the address provided, we will contact you regarding the available options.

We do not currently advertise international shipping through this policy.

2. Shipping Costs

Our standard shipping charges are based on the order amount, as follows:

Order Amount Shipping Cost
Below $89.00 $7.50
$89.00 or more Free shipping

Orders totaling $89.00 or more qualify for free shipping. Orders totaling less than $89.00 are charged a flat shipping fee of $7.50.

The applicable shipping charge will be calculated and displayed at checkout before you complete your purchase.

The order amount used to determine eligibility for free shipping will be applied according to the applicable checkout calculation. Please review the displayed order total and shipping charge before submitting your order.

We do not add undisclosed shipping surcharges under this policy. Any change to the stated shipping charges or eligibility conditions will be communicated as required by applicable law before the affected purchase is completed.

3. Order Processing Time

Our standard order processing time is 1–3 business days.

Order processing is separate from shipping transit time. During processing, an order may undergo order review, fulfillment preparation, packaging, and arrangements for handoff to the shipping carrier, as applicable.

The processing period does not mean that your order will ship on the day it is submitted or begin processing.

Once the order has completed processing and has been handed over to the carrier, the shipping transit period begins.

Please allow time for both order processing and transportation when estimating when your furniture will arrive.

4. Order Cut-Off Time

Our order cut-off time is 5:00 PM local time.

  • Orders submitted before 5:00 PM: Orders submitted before the cut-off time on a business day will enter the processing workflow that day.

  • Orders submitted after 5:00 PM: Orders submitted after the cut-off time will begin processing on the next business day.

  • Orders submitted on holidays: Orders submitted on a holiday will begin processing on the next business day.

Beginning processing does not mean the order will ship that day. The usual processing period of 1–3 business days still applies.

The actual shipping date depends on the completion of the order processing workflow and the arrangements required to hand the shipment over to the carrier.

Because the applicable local time zone has not been specified, please refer to the pre-publication checklist at the end of this document before publishing this section.

5. Shipping Methods and Transit Time

We may use the following shipping services, depending on the order and the shipping arrangements available:

  • DHL

  • UPS

  • DHL Express

The applicable carrier and service will be selected based on the circumstances of the shipment. Not every order will necessarily use the same carrier or service.

Our estimated shipping transit time is 6–10 business days, generally calculated from the time the order has completed processing and has been handed over to the carrier.

This transit estimate is separate from the 1–3 business days required for order processing.

The estimated delivery period therefore generally consists of:

  • Order processing: 1–3 business days.

  • Shipping transit: 6–10 business days.

  • Combined estimated period: Approximately 7–13 business days, excluding any additional delays or non-business-day effects.

The combined period is an estimate rather than a guaranteed delivery deadline. Actual delivery may vary depending on the order submission date, holidays, carrier handling, destination, weather, and other transportation conditions.

We do not guarantee that every order will arrive within a specific number of days.

6. Estimated Delivery and Shipping Delays

We aim to process orders and arrange shipment within the timeframes described in this policy. However, estimated delivery dates may change due to circumstances affecting fulfillment or transportation.

Potential causes of delay include:

  • Severe weather or other adverse conditions.

  • Carrier operational delays.

  • Holidays and non-business days.

  • Transportation disruptions or unexpected logistical issues.

  • Other unforeseen circumstances affecting shipment or delivery.

If your order has not arrived after the estimated delivery period, please contact us by email at service@zylorennoire.com. You may also call +1 (504) 617-2839 during our customer service hours.

To help us review the issue, please provide your order number and any available shipping or tracking information.

We will review the order records and available shipment information and assist with the next steps. The time required to investigate a delay depends on the circumstances and the information available from the relevant carrier.

We do not promise a fixed investigation, replacement, or refund deadline for every shipping delay. Any appropriate resolution will depend on the facts of the case, our applicable policies, and applicable law.

7. Order Tracking

After your order ships, we will provide a shipping notification and available tracking information, where applicable.

If a tracking number is provided, you can use it to check the shipment's progress through the applicable carrier's tracking service.

Please note the following:

  • Tracking information may take some time to appear after the carrier receives the shipment.

  • Shipment status may not update continuously throughout transit.

  • A temporary lack of tracking updates does not necessarily mean that the package has been lost.

  • Available tracking details and notification methods may vary by carrier and shipment.

If tracking information does not change for an extended period, appears inconsistent, or indicates a possible delivery problem, you may contact our customer service team for assistance.

We do not represent that every order will have an identical tracking interface or notification method. Tracking availability depends on the information provided for the specific shipment.

8. Taxes and Customs Clearance

Applicable taxes associated with the products are included in the corresponding product prices.

We have arranged for our logistics providers to handle applicable customs clearance procedures. For normal delivery and customs matters already covered by the applicable shipping arrangements, you should not have to pay the same covered charges a second time.

The shipping charge, if any, will be displayed separately at checkout according to the shipping rules described in this policy.

We do not publish specific tax rates or represent that every possible tax or exceptional charge can be treated identically. If an unusual circumstance arises that may lawfully require an additional charge, any such charge must be applicable to the particular situation, adequately disclosed, and handled in accordance with applicable law.

We will not use this provision to impose arbitrary or undisclosed fees for normal delivery or customs matters already covered by the stated arrangements.

9. Damaged, Lost, or Missing Shipments

We understand that shipping problems can be frustrating. If your order arrives damaged, appears to be missing, or does not match what you ordered, please contact us so we can review the situation.

9.1 Damaged Items

If your furniture arrives with visible shipping damage or other apparent damage, please contact us as soon as reasonably possible at service@zylorennoire.com.

To help us assess the issue, please provide:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the affected item and its packaging, where reasonably available.

  • Any available shipping or tracking information.

Please retain the item and packaging while awaiting instructions, where reasonably practical and safe to do so.

We will review the information and determine the appropriate next steps based on the circumstances, available shipping information, our Return and Refund Policy, and applicable law.

Depending on the situation, an appropriate resolution may include a return, a full or partial refund, or another remedy where appropriate and permitted by law.

Photographs can help us investigate a claim, but we will not treat their absence as automatically eliminating any rights you may have under applicable law.

9.2 Lost or Missing Shipments

If your tracking information indicates an unusual status, your shipment has not arrived, or you believe your package may be lost, please contact us by email.

Include your order number and any available tracking information so we can review the order records and assist with checking the shipment status.

Where appropriate, we may use available carrier information to help investigate the issue. The outcome and timing will depend on the facts, the carrier's available information, and any applicable procedures.

We do not impose a universal number of days after which every delayed shipment is automatically considered lost. We also do not guarantee that every missing package will be replaced or refunded within a fixed period.

Any resolution will be determined based on the specific circumstances, applicable policies, and legal requirements.

9.3 Incorrect or Incomplete Deliveries

If you receive an item that does not match your order, discover that part of your order is missing, or experience another delivery discrepancy, please contact us promptly.

Please provide your order number and a clear description of the issue. Photographs or other relevant information may help us verify the discrepancy.

We will review the order details and available shipping information and explain the appropriate next steps. Any return, refund, or other resolution will be handled in accordance with our applicable policies and legal obligations.

10. Order Changes and Cancellations

10.1 Changes to an Order

If you need to change an order or correct your shipping address, please email service@zylorennoire.com as soon as possible.

We will review the order status and determine whether the requested change can be made.

Changes may be possible before shipment, but we cannot guarantee that every request will be completed. Once an order has entered an advanced stage of processing or has shipped, changes may be limited or unavailable.

After shipment, an address change may also depend on the carrier's services, shipment status, and applicable restrictions. We cannot guarantee that the carrier will accept or complete an address-change request.

Please do not assume that a change has been completed until you receive confirmation from us.

10.2 Cancellation of Unshipped Orders

If your order has not shipped, you may contact us to request cancellation.

We will review the order status and notify you whether the cancellation can be completed. If an eligible cancellation is approved, the order will be canceled and the amount paid for that order will be refunded in full to the original payment method.

Submitting a cancellation request does not automatically cancel the order. Please wait for confirmation.

10.3 Cancellation of Shipped Orders

Once an order has shipped, it generally cannot be canceled directly.

If your order has already shipped, you may request a return and refund after delivery, provided the order meets the eligibility requirements in our Return and Refund Policy.

Order cancellation and product return are separate processes. Nothing in this section limits cancellation rights or other remedies available under applicable law.

11. Shipping Address and Delivery Responsibility

Please ensure that your shipping information is complete and accurate before submitting your order.

Check the following details carefully:

  • Recipient name.

  • Street address and any applicable apartment or unit number.

  • City and state.

  • ZIP code.

  • Contact information required for delivery.

11.1 Address Corrections

If you notice an error in your shipping address after placing your order, please contact us as soon as possible.

If the order has not shipped, we will review whether the address can be corrected before the shipment is handed over to the carrier.

If the order has already shipped, any address change may be subject to carrier restrictions and the current shipment status. We cannot guarantee that a correction or redirection will be possible.

Please wait for confirmation before assuming that an address change has been completed.

11.2 Delivery Issues and Responsibility

If a package is delayed, damaged, lost, or delivered to an incorrect address, we will review the relevant order records and available shipping information to help determine the appropriate next steps.

Responsibility and available remedies depend on the specific circumstances, the cause of the issue, applicable policies, and applicable law. We will not automatically attribute every shipping problem to the customer or treat carrier involvement as eliminating all responsibilities.

Please contact us promptly when you identify a delivery issue so that relevant information can be reviewed while it is available.

Nothing in this policy excludes or limits any consumer rights or legal responsibilities that cannot lawfully be excluded or limited.

12. Contact Us

If you have questions about shipping costs, order processing, tracking information, delivery delays, damaged items, missing packages, or order changes, please contact us using the information below.

Email: service@zylorennoire.com

Phone: +1 (504) 617-2839

Mailing Address:
1814 Sebastapol Rd, Saint Bernard LA 70085, United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM.

For shipping-related questions, we recommend contacting us by email first and including your order number and any available tracking information. You may also call us during our stated customer service hours.

We appreciate your business and will do our best to provide clear information and assistance throughout the shipping process.