Cancellation Policy

Last Updated: October 8, 2026

This Cancellation Policy explains how to request an order cancellation, how cancellation requests are reviewed, and how refunds are handled for eligible orders placed through zylorennoire.com. We aim to process requests clearly and fairly while recognizing that an order's fulfillment status may affect whether cancellation is possible.

1. Order Cancellation Eligibility

Orders That Have Not Shipped

If your order has not yet shipped, you may contact our customer service team to request cancellation. We will review your order status and determine whether the request can be approved.

If your cancellation request is approved, we will cancel the order, stop further fulfillment activities where possible, and arrange a full refund to your original payment method.

Submitting a cancellation request does not automatically mean it has been approved. Because order processing and shipping status may change, we encourage you to contact us as soon as possible.

Orders That Have Already Shipped

Once an order has shipped, it cannot be canceled through our standard order cancellation process. If your order has already shipped, please refer to the Orders That Have Already Shipped section below and our Return and Refund Policy for information about possible next steps.

Nothing in this policy limits any rights you may have under applicable law.

2. How to Request a Cancellation

Preferred Method: Email

Please email service@zylorennoire.com to request cancellation. Email is our preferred contact method because it allows you to provide your order details in writing.

Alternative Method: Phone

You may also call +1 (504) 617-2839 during our customer service hours to discuss your cancellation request.

To help us locate and verify your order, please provide the following information when available:

  • Order Number: The order number associated with your purchase.

  • Payment Confirmation: Relevant payment confirmation or transaction reference information, if available.

  • Order Details: Information that helps identify your order, such as the items purchased.

  • Cancellation Request: A clear statement that you would like to cancel your order.

We may request reasonable additional information if needed to verify the order or assess your request.

For your security, do not send your full credit or debit card number, CVV, passwords, or other sensitive payment authentication information by email or phone.

Please submit your request as soon as possible. An order may continue through processing or shipping while we review your message, and cancellation may no longer be possible once it has shipped.

3. Review and Processing of Cancellation Requests

After receiving your request, we will review the information provided and check the current status of your order.

  • If the order has not shipped: We will determine whether the request can be approved. If approved, we will cancel the order, stop further fulfillment activities where possible, and arrange a full refund to the original payment method.

  • If the order has already shipped: We will explain that the order cannot be canceled through the standard cancellation process and direct you to our Return and Refund Policy for information about requesting a return and refund, if eligible.

We will review requests as promptly as reasonably possible and notify you of the outcome through an appropriate contact method. Review and response times may vary depending on the order status and the information needed to verify the request.

A cancellation is considered approved only after we confirm that it can be processed. If we cannot cancel the order because it has already shipped, we will explain the available next steps under our applicable policies.

4. Refunds for Approved Cancellations

If your cancellation request for an eligible order that has not shipped is approved, you will receive a full refund for the canceled order.

We will arrange the refund promptly after confirming the cancellation. Refunds will be issued to the original payment method used for the purchase and returned to the associated payment account. We cannot promise that a refund can be redirected to a different payment method or account.

Please note the difference between refund processing and the time it takes for the funds to appear in your account:

  • Refund initiation: We will arrange the refund after the cancellation has been approved.

  • Refund posting: The time it takes for the refund to appear in your account depends on the processing procedures of your bank, card issuer, payment service provider, or other relevant financial institution.

We cannot guarantee a specific posting date because these processing times are outside our direct control.

If your refund does not appear within a reasonable period, please check your original payment account first. If the refund is still not visible, contact us for assistance or check with your financial institution.

Refunds for returned items or other return-related situations are handled according to our Return and Refund Policy and applicable law.

5. Orders That Have Already Shipped

Orders that have already shipped cannot be canceled through our standard cancellation process.

If your order has shipped, we recommend the following steps:

  1. Allow the order to be delivered. Please refer to the shipping information provided for your order.

  2. Review our Return and Refund Policy. That policy explains the applicable return request period, eligibility requirements, return procedures, shipping cost responsibilities, and refund rules.

  3. Contact us if you wish to request a return. We can provide guidance on the applicable process. Whether a return or refund is approved depends on the circumstances, the terms of our Return and Refund Policy, and applicable law.

Under our Return and Refund Policy, eligible return requests generally must be submitted within 14 days of receiving the item. Please review that policy for the full eligibility requirements and instructions before sending an item back.

Not every shipped order will necessarily qualify for a return or refund. Any approved return or refund will be handled under the applicable policy and legal requirements. Please do not send an item back before receiving the applicable return instructions.

For shipping status, delivery questions, or other order-related concerns, please contact our customer service team.

6. Relationship to Other Policies

This Cancellation Policy should be read together with our other applicable website policies:

  • Return and Refund Policy: Governs return eligibility, the 14-day return request period, return procedures, applicable shipping cost responsibilities, and refunds for returned items.

  • Shipping Policy: Explains order processing, shipping, delivery estimates, tracking information where applicable, and shipping-related issues.

  • Privacy Policy: Describes how personal information submitted in connection with orders, customer service requests, and related communications is handled.

These policies address different stages of the order process. Cancellation of an eligible order before shipment is separate from a return request made after delivery. If a situation is subject to applicable legal requirements, those requirements will continue to apply.

7. Contact Us

If you would like to request an order cancellation, check the status of a cancellation request, or ask about a refund, please contact us using the information below. Email is our preferred contact method, and you may also call during our customer service hours.

Email: service@zylorennoire.com

Phone: +1 (504) 617-2839

Mailing Address: 1814 Sebastapol Rd, Saint Bernard LA 70085, United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM