Privacy Policy

Last Updated: October 8, 2026

At Zylorennoire, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you visit zylorennoire.com, browse our products, place an order, arrange delivery, contact customer service, or participate in return, refund, and other after-sales processes.

We specialize in living room furniture, dining room furniture, and bedroom furniture and serve customers throughout the United States.

This Privacy Policy describes our general information-handling practices. The specific information we collect and the technologies we use depend on how you interact with our website and the services available to you. We do not assume that every technology or third-party service described in this policy is used in every instance.

By providing information to us, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent as required. Simply visiting or browsing our website does not, by itself, constitute consent to every form of data processing or nonessential tracking.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with your interactions with our website and related services, including when you:

  • Visit or browse zylorennoire.com.

  • View products or interact with website features.

  • Create or use an account, if account functionality is available.

  • Place an order or provide checkout information.

  • Make a payment through an available payment method.

  • Arrange or receive product shipping and delivery.

  • Contact customer service with a question or complaint.

  • Request an order cancellation, return, refund, or other after-sales assistance.

  • Participate in other activities associated with our online retail services.

For purposes of this policy, personal information generally means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual or household, as defined by applicable law.

This policy does not automatically govern information that independent third parties collect and process under their own privacy policies. For example, a payment provider, delivery provider, or external website may process information under separate terms depending on its role in a transaction.

Where we link to or use third-party services, we encourage you to review their privacy notices to understand how they handle information. Our responsibilities regarding information processed by third parties depend on our relationship with those parties and applicable law.

2. Information We Collect

The categories of personal information we collect depend on the services you use, the information you choose to provide, and the technical configuration of our website.

2.1 Identifiers and Contact Information

We may collect information such as:

  • Name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Account identifiers, if accounts are available.

  • Other information reasonably necessary to identify or contact you in connection with an order or service request.

2.2 Order and Transaction Information

When you make a purchase or request assistance with an order, we may collect or maintain information such as:

  • Order number and order date.

  • Products purchased and quantities ordered.

  • Order value and applicable charges.

  • Payment status and transaction references.

  • Shipping and delivery status.

  • Cancellation, return, and refund records.

  • Information reasonably necessary to investigate a transaction or resolve an order-related issue.

Payment information depends on the payment methods available on our website. A third-party payment provider may process payment card details or other payment credentials. We do not claim to collect or store full payment card numbers, card verification codes, or other sensitive payment authentication data unless our actual payment arrangements support that practice and the relevant disclosures have been verified.

2.3 Shipping and Delivery Information

To fulfill orders, we may collect information such as your delivery address, recipient name, contact telephone number, delivery instructions, tracking references, and shipment status.

We use relevant information to coordinate delivery, communicate about shipment issues, and support eligible cancellations, returns, and refunds.

2.4 Customer Service and Communications

If you contact us, we may collect information contained in your communications, including:

  • Questions, comments, or complaints.

  • Emails and other correspondence.

  • Information submitted in return, refund, or cancellation requests.

  • Descriptions and photographs of damaged, defective, or incorrectly delivered products, where provided.

  • Information reasonably needed to investigate and resolve your request.

Please avoid sending payment credentials, government identification numbers, or other sensitive information unless specifically necessary and requested through an appropriate channel.

2.5 Device, Technical, and Usage Information

When you access our website, certain information may be collected automatically, depending on our website configuration and the technologies in use. This information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type, operating system, or general technical information.

  • Pages viewed and links or features accessed.

  • Dates, times, and duration of website visits.

  • Referring pages or websites.

  • Website interaction, error, and diagnostic records.

  • General information about how the website is accessed and used.

Some technical information may qualify as personal information under applicable law, particularly when it can be linked to an identifiable individual or household.

2.6 Cookie and Tracking Information

Depending on the technologies deployed, we may collect information through cookies, pixels, tags, scripts, and similar technologies. This information may relate to browsing activity, session status, preferences, website functionality, or the effectiveness of analytics and advertising activities.

The types of tracking information collected will depend on which technologies are actually enabled and the choices available to you. Please see the Cookies and Similar Tracking Technologies section below for more information.

2.7 Information from Service Providers and Other Sources

Where applicable and permitted by law, we may receive information from service providers or other sources involved in supporting our retail operations. Examples may include payment status or transaction references from payment providers, shipment updates from delivery providers, and technical or customer service information from providers assisting with website operations.

We limit the use of information received from these sources to relevant business purposes and applicable legal requirements.

We do not assume that every category described above is collected from every visitor. Some information is provided directly by you, while other information may be generated automatically or received from third parties when you use particular services.

3. How We Collect Information

We may collect personal information through the following methods.

3.1 Information You Provide Directly

You may provide information when you:

  • Enter contact, billing, or shipping details during checkout.

  • Submit an order or other website form.

  • Create or update an account, if available.

  • Contact customer service by email or telephone.

  • Request a cancellation, return, refund, or other assistance.

  • Send photographs, documents, or other information to help us resolve an issue.

Providing certain information may be necessary to complete a purchase, arrange delivery, or respond to your request. If you choose not to provide information that is reasonably necessary for a particular service, we may be unable to complete that service.

3.2 Information Collected Automatically

When you browse or interact with our website, our systems or service providers may automatically collect technical information, access logs, and website usage information, depending on the website configuration.

This information may help us operate the website, identify technical problems, maintain security, and understand how visitors use our services.

3.3 Cookies and Similar Technologies

We or relevant service providers may use cookies and similar technologies to support website functionality, remember preferences, analyze usage, or conduct advertising-related activities where applicable.

Nonessential cookies and similar tracking technologies will be subject to consent or other choice requirements where applicable law requires them. Details about cookie categories and available controls are provided in the following section.

3.4 Information Received from Third Parties

Where applicable, we may receive information from payment processors, shipping and delivery providers, website technology providers, customer service providers, and other service providers supporting our operations.

For example, a delivery provider may supply a shipment status, or a payment provider may confirm whether a transaction was completed. We use such information for the relevant transaction, customer service, security, or other lawful business purpose.

4. Cookies and Similar Tracking Technologies

Cookies are small data files that a website or related service may store on your device. Similar technologies, such as pixels, tags, scripts, and local storage mechanisms, may also collect or retain information about your interaction with a website.

The technologies used on our website, their purposes, and their retention periods depend on our actual technical configuration and the services enabled at the relevant time.

4.1 Categories of Cookies

Strictly Necessary Cookies

These cookies support essential website functions, such as maintaining a session, preserving shopping cart information, enabling checkout functionality, supporting security, and helping prevent unauthorized activity.

Where permitted by applicable law, strictly necessary cookies may operate without consent when they are genuinely required for a service you have requested or for another legally recognized purpose. We will not treat every cookie as strictly necessary merely because it is used on the website.

Functional Cookies

These cookies may help remember preferences or settings and improve your experience when returning to the website.

Depending on the technology involved and applicable law, functional cookies may require your consent before being activated.

Analytics Cookies

If analytics tools are used, these cookies or similar technologies may help us understand website traffic, page performance, visitor interactions, and general usage patterns.

Where required by law, we will obtain consent before activating nonessential analytics technologies. Analytics tools may be provided by third parties and may process information under their own terms and privacy notices.

Advertising or Targeting Cookies

If advertising or targeting technologies are used, they may help measure advertising performance, deliver relevant advertisements, or support advertising across different websites or services.

These technologies will be used only where applicable and subject to required notices, consent mechanisms, and opt-out rights. We do not represent that advertising or cross-site tracking technologies are currently deployed on our website unless confirmed by our actual configuration.

4.2 Managing Cookie Preferences

Where a cookie preference or consent tool is available, you may use it to review and manage the categories of cookies permitted on your device.

You can also manage cookies through your browser settings, including blocking certain cookies or deleting existing cookies. The steps vary by browser and device.

If applicable law requires consent for nonessential cookies or similar tracking technologies, those technologies should not be activated before the required consent is obtained. Where a consent mechanism is provided, you should be able to withdraw or change your consent through the available controls.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. We will stop or adjust the relevant consent-based processing as required by applicable law, subject to any other lawful basis that may apply.

Blocking or deleting certain cookies may affect website functionality. For example, shopping cart persistence, saved preferences, or other features may not work as intended.

Browser-based signals and privacy preference signals will be handled in accordance with applicable law and our actual technical capabilities. Where required, we will recognize qualifying opt-out preference signals for the relevant processing activities.

Because cookie practices depend on the technologies actually deployed, the descriptions in this section should be read together with any cookie preference information presented on the website.

5. How We Use Personal Information

We may use personal information for the following purposes, where relevant and permitted by law.

5.1 Processing and Fulfilling Orders

We use order, contact, billing, and shipping information to process purchases, confirm transactions, coordinate fulfillment, and provide order-related communications.

5.2 Shipping and Delivery

We use relevant information to arrange delivery, provide shipment updates where available, address delivery problems, and coordinate with shipping providers.

5.3 Cancellations, Returns, and Refunds

We may use transaction records, customer communications, and information about the item or order to review cancellation, return, and refund requests and administer approved resolutions.

5.4 Customer Support

We use contact details and communication records to respond to questions, investigate complaints, provide assistance, and maintain appropriate records of customer service interactions.

5.5 Website Operation and Improvement

We may use technical and usage information to maintain website functionality, troubleshoot errors, improve usability, and evaluate website performance.

Where analytics tools are used, relevant information may also help us understand how visitors interact with our website, subject to applicable consent and privacy requirements.

5.6 Security and Fraud Prevention

We may use relevant information to detect, prevent, investigate, or respond to fraud, unauthorized transactions, misuse of our services, security incidents, and other potentially unlawful activity.

5.7 Business Records and Legal Obligations

We may process and retain relevant information to maintain transaction records, respond to lawful requests, comply with applicable legal obligations, establish or defend legal claims, and resolve disputes.

5.8 Marketing and Advertising

Where applicable, we may use contact information to send marketing communications or use relevant website information to evaluate advertising performance or deliver advertising.

Marketing communications and advertising-related processing will be subject to applicable law, required consent, and available opt-out choices. We will not assume that a customer has agreed to receive marketing communications merely because the customer completed a purchase.

We will use personal information only for purposes that are reasonably related to the context in which it was collected, for purposes disclosed to you, or for other purposes permitted by applicable law. Where a materially different use requires additional notice or consent, we will provide it as required.

6. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our services, support our business operations, protect legitimate interests, or comply with applicable law.

The information disclosed will depend on the service involved and will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.

6.1 Payment Processors

Where third-party payment services are used, relevant information may be disclosed to payment processors to complete transactions, verify payment status, prevent fraud, and resolve payment-related issues.

The payment provider's role and privacy practices depend on the service used and its relationship with us.

6.2 Shipping and Delivery Providers

We may share recipient names, delivery addresses, telephone numbers, order references, and other relevant shipment information with shipping and delivery providers to transport products, coordinate delivery, and provide tracking or delivery support.

6.3 Website Hosting and Technology Providers

Where applicable, website hosting, maintenance, security, and technology providers may process technical information or other personal information as needed to support website operations.

6.4 Customer Service Providers

If third-party customer service tools or service providers are used, relevant contact details, order information, and communications may be processed to help respond to inquiries and manage after-sales requests.

6.5 Analytics and Advertising Providers

If we use analytics or advertising services, relevant information may be shared with those providers for measurement, website analysis, advertising delivery, or related purposes, subject to applicable law and required privacy choices.

Some disclosures involving advertising technologies may constitute a "sale," "sharing," or processing for "targeted advertising" under certain state privacy laws, even when no money is exchanged directly for the information.

Whether a particular activity falls within one of these legal definitions depends on the facts, the parties' roles, the information involved, and applicable law. We do not assume that every disclosure to a service provider constitutes a sale or sharing, or that every disclosure falls outside those definitions.

Where required by applicable law, you may opt out of covered sales, sharing, or targeted advertising through the privacy request channels described in this policy and any applicable preference controls available on our website.

6.6 Legal, Regulatory, and Safety Disclosures

We may disclose information where we reasonably believe disclosure is necessary to comply with applicable law, a valid legal process, or a lawful request from an authorized authority.

We may also disclose relevant information when reasonably necessary to investigate fraud, protect the rights or safety of individuals, enforce applicable terms, or establish, exercise, or defend legal claims, subject to applicable law.

6.7 Business Transfers

If relevant to our operations, personal information may be disclosed in connection with a proposed or completed business transaction, such as a merger, acquisition, restructuring, or transfer of assets, subject to applicable legal requirements and appropriate safeguards.

6.8 No Unrestricted Disclosure

We do not treat the information we collect as available for unrestricted use or disclosure. Our disclosures depend on the relevant business purpose, our relationship with the recipient, applicable contractual obligations, and applicable law.

We do not make a blanket claim that personal information is never sold or shared. Instead, any activities that qualify as a sale, sharing, or targeted advertising under applicable law will be addressed through the required disclosures and consumer choice mechanisms.

7. Data Storage, Security, and Retention

7.1 Storage and Processing

Personal information may be stored or processed by us or by service providers supporting our operations. The locations and systems involved depend on the services and technical arrangements actually used.

Where applicable, information may be processed in jurisdictions other than the state in which you reside. We will handle such processing in accordance with applicable legal requirements.

We do not represent that personal information is stored in a particular country, data center, or cloud platform unless that arrangement has been confirmed.

7.2 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

  • Processing and documenting transactions.

  • Fulfilling orders and providing customer support.

  • Managing cancellations, returns, refunds, and disputes.

  • Maintaining appropriate business and transaction records.

  • Meeting applicable legal, accounting, or regulatory obligations.

  • Detecting fraud and addressing security issues.

  • Establishing, exercising, or defending legal claims.

The appropriate retention period depends on the type of information, the purpose for which it was collected, the sensitivity of the information, operational needs, applicable legal requirements, and whether the information is still reasonably necessary.

When personal information is no longer reasonably needed, we will take appropriate steps to delete it, deidentify it, or otherwise handle it in accordance with applicable law and our retention practices. Information may be retained where required or permitted by law.

We do not promise a single fixed retention period for every category of information.

7.3 Cookie Retention

Cookie retention periods vary by cookie type and purpose.

  • Session cookies generally expire when the relevant browsing session ends.

  • Persistent cookies may remain on your device until their configured expiration date or until you delete them.

  • Similar technologies may retain information for different periods depending on their technical design and settings.

Actual expiration periods depend on the technologies deployed and their configurations. You may be able to remove cookies through your browser settings or manage them through available website preference controls.

7.4 Security Measures

We aim to use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information we handle and the risks associated with processing it.

Such safeguards may include access controls, security monitoring, and other protective measures appropriate to our actual systems and operations.

No method of electronic transmission, storage, or processing can be guaranteed to be completely secure. We therefore cannot guarantee that unauthorized access, loss, disclosure, or other security incidents will never occur.

Where applicable law requires notification or other action in response to a security incident, we will comply with the relevant requirements.

7.5 Information and Choice Regarding Retention and Processing

Subject to applicable law, you may contact us to ask about the categories of personal information we collect, the purposes for which we use it, the categories of recipients with whom we share it, and relevant retention practices.

You may also submit applicable access, correction, deletion, or other privacy requests through the contact methods described below.

Where processing relies on consent and applicable law gives you the right to withdraw that consent, you may withdraw it through the relevant preference control or by contacting us. Withdrawal will not affect the lawfulness of processing that occurred before withdrawal.

Certain information may need to be retained or processed after a request because of legal obligations, transaction requirements, security needs, dispute resolution, or other permitted exceptions. We will evaluate such circumstances under applicable law.

8. Your Privacy Rights and Choices

Depending on your state of residence, the type of information involved, and the laws applicable to our activities, you may have certain rights regarding your personal information.

These rights are not identical in every state or situation. Some requests may be subject to legal exceptions, eligibility requirements, verification procedures, or other limitations established by applicable law.

8.1 Right to Know or Access

Where applicable, you may request information about the personal information we collect, use, disclose, or otherwise process about you.

Depending on the applicable law, you may also request access to specific personal information or a copy of information covered by your rights.

8.2 Right to Correct

You may request that we correct inaccurate personal information we maintain about you, subject to applicable legal requirements and any relevant limitations.

If you notice an error in your contact information or order details, you may contact us to request a correction.

8.3 Right to Delete

Where applicable, you may request that we delete personal information we maintain about you.

We may retain information that is required or permitted by law, including information reasonably necessary to complete transactions, provide requested services, maintain required records, detect security incidents, resolve disputes, or establish or defend legal claims.

If an exception applies, we will handle your request in accordance with the relevant legal requirements.

8.4 Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable format, subject to the scope and conditions established by applicable law.

8.5 Right to Opt Out of Certain Processing

Depending on applicable law and our actual data practices, you may have the right to opt out of:

  • The sale of personal information, as legally defined.

  • Sharing personal information for cross-context behavioral advertising, where covered by applicable law.

  • Processing personal information for targeted advertising, where covered by applicable law.

  • Certain forms of profiling that produce legal or similarly significant effects, where applicable.

If these rights apply to our activities, you may exercise them by emailing service@zylorennoire.com with a description of your request.

Where applicable law requires a specific opt-out method, we will provide or recognize the required method in accordance with the law and our technical capabilities.

8.6 Right to Withdraw Consent

Where we rely on your consent for a processing activity and applicable law permits withdrawal, you may withdraw your consent using the relevant cookie or preference controls, where available, or by contacting us.

Withdrawing consent will not affect processing lawfully conducted before the withdrawal. Certain processing may continue where another lawful basis or legal exception applies.

8.7 Marketing Preferences

Where we send marketing emails, you may opt out by using the unsubscribe instructions included in the message, when available, or by contacting us.

Opting out of marketing communications does not necessarily stop service-related communications, such as order confirmations, delivery updates, refund notices, or responses to customer service requests.

We will handle marketing opt-out requests in accordance with applicable law.

8.8 Right to Appeal

Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal by emailing service@zylorennoire.com.

Please identify the original request and explain why you believe the decision should be reconsidered. We will review the appeal and respond in accordance with the requirements of applicable law.

8.9 How to Submit a Privacy Request

To submit a privacy request, email service@zylorennoire.com and include:

  • A clear description of the request, such as access, correction, deletion, opt-out, or appeal.

  • Your name and a contact email address.

  • Relevant information that helps us locate the personal information or account, such as an order number, if applicable.

Please provide only the information reasonably necessary to identify the relevant records and process your request.

Where permitted by law, we may take reasonable steps to verify your identity or authority to act on behalf of another person. The verification steps will depend on the nature and sensitivity of the request. We will not request more information than is reasonably necessary for verification.

If an authorized agent submits a request on your behalf, we may request evidence of authorization or other information required by applicable law.

We will respond within the timeframes required by applicable law. If a request cannot be fulfilled in whole or in part, we will explain the decision where required and inform you of any applicable appeal process.

8.10 No Unlawful Discrimination

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law. Where required, we will not deny goods or services, charge different prices, or provide a different level of service solely because you exercised a protected privacy right, except as permitted by law.