Return and Refund Policy

Last Updated: October 8, 2026

At Zylorennoire, we want you to feel confident when shopping for living room furniture, dining room furniture, and bedroom furniture. If your purchase does not meet your expectations or an issue arises with your order, we offer returns and refunds for eligible purchases in accordance with this Return and Refund Policy and applicable law.

Please review the following terms for information about order cancellations, return eligibility, return shipping, refunds, and how to contact our customer service team.

1. Order Cancellations

Unshipped Orders

If your order has not yet shipped, you may contact us to request a cancellation. We will review the order status and notify you by email whether the cancellation can be completed.

If your cancellation request is approved, we will cancel the order and issue a full refund of the amount paid for that order to your original payment method.

Submitting a cancellation request does not automatically mean that your order has been canceled. Please wait for our confirmation.

Orders That Have Already Shipped

Once an order has shipped, we generally cannot cancel it directly because the shipment may already be in transit or processing through the carrier.

If your order has already shipped, you may request a return and refund after delivery, provided the order meets the eligibility requirements outlined in this policy. A return is a separate process from an order cancellation and may require the item to be shipped back to us.

Nothing in this section limits any cancellation or other rights you may have under applicable law.

2. Return Eligibility and Timeframe

You may request a return within 14 days of receiving your order. To help us process your request efficiently, please contact us as soon as possible after identifying an issue or deciding that you wish to return an eligible item.

To qualify for a return, an item should generally meet the following conditions:

  • Condition: The item remains in its original or reasonably comparable condition, taking into account any inspection reasonably necessary to assess its nature, characteristics, and functioning.

  • Use and damage: The item has not been subjected to improper use, unauthorized modification, or customer-caused damage beyond what is reasonably necessary to inspect it.

  • Accessories and components: All applicable accessories, hardware, parts, and included components are present.

  • Packaging: Original packaging should be retained and used when reasonably available and appropriate for safe return shipping. A lack of original packaging will not, by itself, eliminate any rights that cannot lawfully be restricted.

  • Proof of purchase: You can provide your order number or other reasonable information that allows us to identify the purchase.

Because furniture can be large, heavy, or difficult to repackage, please contact us before shipping any item back. We will provide instructions appropriate to the item and the circumstances of your request.

A return request submitted within the 14-day period is subject to review. Approval depends on the item’s condition, the reason for the return, the order details, and applicable law.

Items that have been damaged by the customer, are missing components, or show use beyond what is reasonably necessary for inspection may not qualify for a refund under our standard voluntary return policy. Any such determination will be made in light of the specific circumstances and applicable legal requirements.

This policy does not limit any mandatory rights or remedies available to consumers under applicable law.

3. Items That Arrive Damaged or Incorrect

We understand that receiving damaged furniture, an item with a quality issue, or a product different from what you ordered can be frustrating. If this happens, please contact us promptly so we can review the situation and determine an appropriate resolution.

When contacting us, please provide:

  • Your order number.

  • A description of the damage, defect, or discrepancy.

  • Clear photographs of the affected item, relevant packaging, shipping damage, or incorrect product, where reasonably available.

  • Any other information reasonably needed to assess the issue.

We will review the information and communicate the available next steps by email.

Depending on the circumstances, the nature of the issue, and applicable law, an appropriate resolution may include:

  • A full refund.

  • A partial refund where appropriate and permitted by law.

  • An approved return with return shipping costs covered by us.

  • Another reasonable resolution agreed upon by the parties, where appropriate.

For verified damage during shipping, product quality issues, or incorrect shipments, we will not charge an unreasonable return fee or require you to bear return shipping costs that we are responsible for under this policy or applicable law.

Please do not discard or dispose of a damaged or incorrect item before contacting us and receiving instructions, unless immediate action is reasonably necessary for safety or otherwise required by law.

Submitting a report does not automatically mean a particular refund amount or remedy has been approved. We will assess the circumstances and explain the proposed resolution. Nothing in this section restricts remedies required by applicable law.

4. Exchanges

We currently do not offer direct product exchanges. This includes standard arrangements in which a purchased item is replaced with another item through an exchange transaction.

Furniture availability can change, and inventory levels, product availability, and order-processing conditions may differ when a return is reviewed. As a result, we cannot guarantee that a particular item will be available for an exchange.

If your item qualifies for a return, you may request a return and refund under this policy. Once your return or refund has been approved and the applicable process has been completed, you may place a new order for the item you prefer.

Please note that a new purchase is a separate transaction. We cannot guarantee that the desired item will remain in stock or that its price, availability, or other purchase conditions will remain unchanged.

This no-exchange policy does not limit any replacement or other remedy that we are required to provide under applicable law.

5. How to Request a Return or Refund

Please follow the steps below to request a return or refund.

Step 1: Contact Us

Email service@zylorennoire.com with the following information:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return or refund request.

  • A description of any damage, defect, or order discrepancy, if applicable.

  • Clear photographs when reasonably needed to assess damage, quality issues, or incorrect shipments.

Please do not send an item back before receiving return instructions from us.

Step 2: Wait for Review and Approval

We will review your request based on the order status, return eligibility, item condition, and reason for the request.

We will notify you by email of our decision and, if approved, provide the applicable return instructions, shipping arrangements, and any relevant cost information.

Submitting a request does not constitute approval. Please wait for written confirmation before proceeding with a return shipment.

Step 3: Return the Item, If Required

If your request requires the item to be returned, follow the instructions provided in our approval email.

We will provide an electronic return shipping label when applicable. You will need to download and print the label and prepare the item for shipment according to the instructions provided.

If we determine that the item does not need to be returned, we will notify you of the applicable resolution and any further steps required.

Step 4: Item Inspection and Refund Processing

For returns requiring shipment back to us, we will inspect the returned item to determine whether it meets the applicable refund conditions.

Once the returned item has been received and verified as eligible for a refund, we will generally initiate the approved refund within 1–3 business days.

For approved refunds that do not require a physical return, we will process the refund after the relevant circumstances have been verified and the applicable processing requirements have been completed.

Refunds are issued to the original payment method, subject to the terms of this policy and applicable law. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

6. Return Shipping and Return Labels

We use an approval-based return process to help ensure that items are returned safely and that shipping arrangements are appropriate for the product and the reason for the return.

Electronic Return Labels

When a return label is applicable, we will provide an electronic return shipping label by email after the return request has been reviewed and approved.

You are responsible for downloading and printing the label, following the return instructions, and using the designated shipping method. Please retain your shipping receipt, tracking number, and other return shipment records until your request has been fully resolved.

Do not ship an item to an address that has not been provided or confirmed through our return instructions.

Returns Due to Damage, Quality Issues, or Incorrect Items

For verified product quality issues, shipping damage, or incorrect shipments, we will cover reasonable return shipping costs for which we are responsible under this policy and applicable law.

We will provide an appropriate return label or arrange another reasonable return method, as applicable. If a return shipment is unnecessary or impractical, we may provide alternative instructions based on the circumstances.

Voluntary Returns

For eligible returns based on personal preference or other reasons unrelated to product quality, shipping damage, or an incorrect shipment, you may be responsible for reasonable return shipping costs that are disclosed and agreed upon before the return shipment is arranged.

We will communicate the applicable shipping arrangements and any customer-paid return shipping costs before you proceed. We will not impose undisclosed return shipping charges after the fact.

7. Return Shipping Costs and Fees

We distinguish between return shipping costs, any separately applicable fees, and the amount of a refund.

Return Shipping Costs

  • Verified damage, quality issues, or incorrect shipments: We will cover reasonable return shipping costs for which we are responsible under this policy and applicable law.

  • Eligible voluntary returns: You may be responsible for reasonable return shipping costs when the return is unrelated to a product quality issue, shipping damage, or an incorrect shipment, provided those costs are disclosed before the return is arranged.

  • Other circumstances: Shipping cost responsibility will be determined based on the reason for the return, the approved arrangements, and applicable law.

Return Fees

We do not automatically charge a fixed-percentage restocking fee or return fee on all returns.

Any other fee will be considered only where there is a clear and reasonable basis for it, where it is permitted by applicable law, and where it has been adequately disclosed before you proceed with the return. We will not impose an unreasonable return fee for a verified product quality issue, shipping damage, or an incorrect shipment.

Refund Amounts

The amount refunded will be based on the actual amount paid for the order, the approved scope of the refund, and any deductions that are clearly disclosed, reasonable, and legally permitted.

Depending on the circumstances, a refund may be full or partial. For example, an appropriate partial refund may be considered when a specific issue affects only part of an order and a partial refund is a reasonable resolution permitted by law.

For verified product quality issues, shipping damage, or incorrect shipments, we will assess the circumstances fairly and provide the refund or other remedy required or appropriate under applicable law. We will not use this policy to arbitrarily deny a refund or deduct fees that are not permitted by law.

Any applicable customer-paid return shipping cost or other permitted deduction will be communicated before the return proceeds, rather than introduced unexpectedly after the item has been shipped.

8. Refund Processing and Timing

We process approved refunds according to the order status and the applicable return procedure.

Unshipped Order Cancellations

If an unshipped order cancellation is approved, we will issue a full refund of the amount paid for that order to the original payment method.

Returns Requiring Shipment

For an approved return that requires the item to be shipped back to us, we will generally initiate the approved refund within 1–3 business days after receiving and verifying the returned item.

Approved Refunds Without a Return Shipment

If we approve a refund without requiring the item to be returned, we will initiate the refund after the relevant circumstances have been verified and the applicable processing requirements have been completed.

Original Payment Method

Refunds will be issued to the original payment method used for the purchase. We cannot guarantee that a refund can be redirected to a different payment method.

When Will the Refund Appear in Your Account?

The 1–3 business day timeframe refers to our usual refund initiation period for eligible returned items after receipt and verification. It does not represent a guarantee that the funds will appear in your account within that period.

After we initiate a refund, the time required for the funds to appear in your account depends on your card issuer, bank, payment service provider, and other relevant financial institutions. Processing times may vary.

If your refund has been initiated but has not appeared in your account, please check with your payment provider or financial institution. You may also contact us if you need confirmation of the refund processing status.

All refund processing is subject to applicable law, including any mandatory refund deadlines or consumer remedies that may apply to your order.

9. Policy Scope and Applicable Rights

This policy applies to purchases made through zylorennoire.com and delivered within the United States, subject to applicable law.

We reserve the right to review return and refund requests individually and to apply the terms of this policy consistently and fairly. However, nothing in this policy is intended to waive, restrict, or exclude any consumer rights, cancellation rights, refund rights, or other remedies that cannot legally be limited or waived under applicable law.

Where applicable law provides a consumer with greater protection than this policy, the applicable legal requirements will govern.

10. Contact Us

If you have questions about an order, wish to request a cancellation, or need assistance with a return or refund, please contact our customer service team using the information below.

Email: service@zylorennoire.com

Phone: +1 (504) 617-2839

Mailing Address:
1814 Sebastapol Rd
Saint Bernard LA 70085
United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM.

For faster assistance, please include your order number in your email and provide a clear description of your request.

Thank you for shopping with Zylorennoire. We appreciate your business and are committed to handling eligible returns and refunds with clarity, fairness, and care.