Shopping Guide

Welcome to our Shopping Guide. Whether you are furnishing your living room, dining room, or bedroom, this guide will help you navigate the shopping process, review product details, place an order, and understand shipping and after-sales procedures.

1. Browse and Choose Your Furniture

Start by exploring the furniture categories available on our website. Consider your space, everyday needs, preferred style, and how each piece will fit into your home.

  • Living Room Furniture: Consider your available floor space, seating needs, room layout, and how the furniture will work with your existing decor.

  • Dining Room Furniture: Think about your dining area, the number of people you typically accommodate, and the space needed to move comfortably around your furniture.

  • Bedroom Furniture: Consider your room dimensions, storage needs, furniture placement, and the overall layout of your sleeping area.

Review the information provided on each product page before making a decision. Choosing furniture that suits your space and lifestyle can help you make a more informed purchase.

2. Check Product Details Before Ordering

Before adding an item to your cart, take a moment to review its product information.

Please check the following details:

  • Product name and description: Make sure the item matches what you are looking for.

  • Dimensions: Measure your available space and compare it with the listed product dimensions.

  • Color and appearance: Screen settings, lighting, and photography may affect how colors appear on your device.

  • Materials and features: Review the materials, functions, and specifications stated on the product page.

  • Price and quantity: Confirm the displayed price and the number of items you intend to purchase.

  • Delivery access: Consider whether the item can be moved through your entrance, hallways, stairways, and other access points.

  • Other product details: Read any additional information provided on the relevant product page.

Taking measurements before ordering can help you evaluate whether a piece of furniture is suitable for your intended space. If a product detail is unclear, contact customer service before placing your order.

3. Add Items to Your Cart

Once you have selected the furniture you want, follow the shopping process provided on the Website to add the items to your cart.

Before proceeding to checkout, review your cart carefully. Confirm that:

  • The selected products and quantities are correct.

  • The displayed product prices are accurate to your understanding.

  • The shipping fee shown for your order is correct.

  • The order total and any other applicable charges displayed at checkout are understood.

  • You have selected the products that best meet your needs.

If you notice an error, review your selections before submitting the order. The information displayed at checkout and in your order confirmation should be used to verify the details of your transaction.

4. Checkout and Place Your Order

When you are ready to purchase, proceed through the checkout process provided on the Website.

Depending on the checkout requirements, you may need to provide or confirm:

  • Recipient or customer information.

  • Shipping address.

  • Contact information.

  • Selected products and quantities.

  • Payment information and the payment option available at checkout.

Please check all information carefully before submitting your order. An incorrect address or contact detail may affect delivery or communication about your purchase.

After submitting your order, retain any order confirmation or reference information provided. If you have questions about your order status, contact customer service with the information available to you.

5. Payment Methods

Complete payment using one of the payment options displayed during checkout. Available payment methods may depend on the payment options enabled for your transaction.

Before completing payment:

  • Check that your billing and payment information is accurate.

  • Confirm the order total shown at checkout.

  • Follow the instructions presented by the checkout process.

  • Review the resulting payment or order status.

A submitted order does not, by itself, confirm that payment has been successfully completed. Please refer to the actual payment result and any order information provided.

For additional payment information, review the Payment Methods page on the Website. Never send your full payment card number, card security code, password, or one-time verification code through ordinary email or telephone communications.

6. Shipping and Delivery

We ship throughout the United States. Please review the shipping details below before placing your order.

Shipping Fees

  • Orders below $89.00 are subject to a $7.50 shipping fee.

  • Eligible orders totaling $89.00 or more qualify for free shipping.

Please check the shipping charge and applicable conditions displayed at checkout.

Order Processing Time

Standard order processing takes 1–3 business days.

Orders submitted before 5:00 PM begin processing on that business day. Orders submitted after 5:00 PM, or on a relevant holiday, begin processing on the next business day.

The start of processing does not mean that an order has already shipped.

Estimated Transit Time

Depending on the order, shipments may be handled by DHL, UPS, or DHL Express.

Estimated transit time is 6–10 business days after the carrier receives the shipment. This estimate excludes the order processing period before carrier handoff.

Delivery estimates are not guaranteed delivery dates. Actual transit time may be affected by carrier operations, weather, holidays, transportation disruptions, or other circumstances.

Please provide an accurate shipping address and review your order details before checkout. If tracking information is provided for your order, use it to check the latest available shipping updates.

For full details about shipping charges, processing, delivery estimates, and shipping-related issues, please review our Shipping Policy.

7. Order Confirmation and Tracking

After placing an order, keep any order confirmation, order number, payment record, and related information provided during the purchasing process. These details may help customer service locate your order if you have a question.

If tracking information is provided for your shipment, use the available tracking details to check the latest shipping status. Tracking information may not always update immediately after a shipment is handed over to a carrier.

If you have not received expected order information or have concerns about your shipment, contact customer service and provide your order number and any relevant details. The available information and next steps will depend on the status of your order.

8. Order Cancellation

If you need to cancel an order, contact customer service as soon as possible.

Orders that have not yet shipped may be eligible for cancellation, subject to review and confirmation based on the actual order status. An approved cancellation of an eligible unshipped order qualifies for a full refund to the original payment method.

Orders that have already shipped generally cannot be canceled through the standard cancellation process. If your order has shipped, you should wait for delivery and review the return options available under the applicable policy.

Refunds are returned to the original payment method. The time required for the funds to appear in your account may vary depending on your financial institution or payment provider.

For complete cancellation procedures and conditions, please review our Cancellation Policy.

9. Returns, Exchanges, and Refunds

We provide a return and refund process but do not offer direct product exchanges.

If you receive an item and wish to return it, you may generally submit a return or refund request within 14 days of receiving the item, subject to the eligibility requirements in our Return and Refund Policy and applicable law.

Please note the following:

  • Return eligibility: Review the applicable policy before sending an item back.

  • Damaged, defective, or incorrect items: Contact customer service with your order number and a description of the issue. Photographs may help with the review when available.

  • Return shipping: For eligible and verified product quality issues, shipping damage, or incorrect items, we cover reasonable return shipping costs for which we are responsible and provide a return label or an appropriate alternative, consistent with our policy.

  • Voluntary returns: For eligible returns unrelated to a product or delivery issue, you may be responsible for reasonable return shipping costs disclosed before the return is arranged.

  • Refund processing: After an eligible returned item is received and verified, the refund is typically initiated within 1–3 business days.

  • Refund timing: Refunds are returned to the original payment method. The time required for the funds to appear may vary by financial institution or payment provider.

Please wait for return approval and instructions before shipping an item back. Not every item or situation will qualify for a return or refund; eligibility and available remedies depend on the applicable policy and law.

For full requirements and instructions, please review our Return and Refund Policy.

10. Privacy and Personal Information

Information you provide during shopping may be used for purposes such as processing orders, coordinating delivery, responding to customer service inquiries, and operating the Website, subject to applicable law and our actual data practices.

Please ensure that the personal and delivery information you submit is accurate. The collection, use, sharing, retention, and protection of personal information are addressed in our Privacy Policy. Cookie-related practices, where applicable, are addressed in our Cookies Policy.

If you have questions or concerns about information associated with your order, contact customer service using the contact details below.

11. Need Help? Contact Us

If you have questions about product information, checkout, payment, shipping, cancellations, or returns, please contact us. When asking about an existing order, include your order number and a clear description of your question where available.

Zylorennoire

Website: zylorennoire.com

Email: service@zylorennoire.com

Phone: +1 (504) 617-2839

Address: 1814 Sebastapol Rd, Saint Bernard LA 70085, United States

Shipping: Throughout the United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM